शुल्क वापसी की नीति

Return and Refund Policy
Effective Date: 25/12/2025
Last Updated: 25/12/2025

Overview
At EHA (eha.co.in), we focus on delivering quality products with careful packaging and dispatch. This Return and Refund Policy explains when and how returns and refunds are accepted for orders placed through our website.

There are no returns or refunds for reasons such as change of mind, dislike of product, or incorrect order placed by the customer. Returns and refunds are only provided for products that are received in a damaged or defective condition.

Eligibility for Returns

A return or refund will only be considered if:

  • The product is received in a damaged condition.

A product will be treated as “wrong product received” only if:

  • The size, style, design, or type of clothing is different from what was ordered.
  • The quantity is different from what was ordered.
  • The product category is clearly not what was purchased (for example, a top instead of a bottom, or a different product name/variant).

Because we sell clothing, minor colour variations can occur due to:

  • Lighting conditions during product photography.
  • Display settings and colour calibration of mobile phones, laptops, or computer screens.
  • These slight colour differences do not qualify as a “wrong product” or “defect” and are not eligible for return or refund.

A product will be considered wrong only when there is a clear and significant mismatch between:

  • The product delivered and the product shown and selected on the website (design/print, size, type, or variant).

Additional conditions:

  • Damage or defect must be reported within 1–2 days from the delivery date.
  • Claims made after this period may not be accepted.
  • The product must be unused and in its original condition with all original packaging, tags, and accessories.

There are currently no specific non-returnable categories other than those mentioned above, but products that are used, altered, or damaged by the customer will not be eligible for return or refund.

Unboxing Video Requirement
For any damage or defect claim, an uncut unboxing video is mandatory for us to process your request.

The unboxing video must:

  • Start before opening the outer courier package.

Clearly show:

  • The full package from all sides.
  • The shipping label with your name and order details visible.
  • The entire opening/unboxing process from start to finish without any cuts or edits.
  • Show the product being taken out of the box, all sides of the product, and the exact damage or defect.

If the unboxing video is missing, edited, unclear, or does not show the damage properly, the damage claim may be rejected.

You may also be asked to provide:

  • Clear photos of the damaged/defective product.
  • Clear photos of the outer packaging (especially if the package itself is damaged).

How to Raise a Complaint
If your product is damaged, defective, or incorrect:

  • Email us within 1–2 days of delivery at:
    ehabyprithiga@gmail.com

Include the following in your email:

  • Full name.
  • Order number.
  • Date of delivery.
  • Description of the issue (damage/defect/wrong product).
  • Uncut unboxing video as described above (via attachment or shareable link).
  • Clear photos of the product and packaging.

Our team will acknowledge your email and may ask for additional details or clarification if required.

Claim Review and Inspection

  •   Your claim will be reviewed within 3–5 working days from the date all required information (video, photos, details) is received.
  • If your claim is approved, you will be informed by email along with next steps for returning the product.
  • If your claim is rejected (e.g., insufficient evidence, no visible damage, claim beyond stipulated time frame), we will inform you by email with a brief explanation.

Once a return is approved:

  • You will be informed of the return shipping procedure by email.
  • The physical return address will be shared directly via email after approval.

You must ship the product back in:

  • Original packaging / secure package .
  • With all accessories, tags, and inserts. 

Orders must be reshipped within 1-2 working days from the approval of return by the team . 

After receiving the returned product:

  • Our team will inspect the product within 3–5 working days.
  • The inspection will verify whether:
  • The product damage/defect matches the claim.
  • The product has not been misused, altered, or damaged by the customer.

Refunds and Return Shipping Costs
Return Shipping Cost:
     If, after inspection, the damage/defect is confirmed and approved, the return shipping cost will be refunded to you.

The return shipping cost refund will only be processed after:

  • The product has been returned.
  • The inspection is completed.
  • The claim is approved.
  • If, after inspection, the product is found to be in good condition with no damage or defect, or if the damage is due to misuse or handling by the customer.
  • No refund will be issued.
  • Return shipping cost will not be refunded.
  • The product will be shipped back to you at your cost (if you choose).

Refund Processing Time:

Once your damage/defect claim is approved after inspection:

  • The refund will be initiated within 3–5 working days.
  • Refunds will be made only to the original  payment method / manually to your account of your preference (subject to payment gateway/bank processing).
  • Your bank or payment provider may take additional days to reflect the amount in your account.

Refund may cover:

  • The product price paid.
  • The approved return shipping cost (for valid damage/defect cases only).

There are no refunds for:

  • Change of mind.
  • Customer ordering the wrong size/variant.
  • Customer no longer wanting the product.
  • Delays caused by courier or logistics partners, unless the product is also damaged or defective.

Warranty
There are no manufacturer or seller warranties offered on products sold via eha.co.in.

Any post-usage issues arising after delivery and after the reporting window (1–2 days) will generally not be covered under this Return and Refund Policy.

Customer Responsibilities
To ensure smooth processing of any potential claim, customers are expected to:

  • Record an uncut unboxing video for each order at the time of opening the package.
  • Inspect the product immediately upon delivery.
  • Retain original packaging until satisfied with the product’s condition.
  • Report any issues within 1–2 days from delivery.
  • Follow the return and communication instructions carefully.
  • Failure to follow these requirements may result in the claim being delayed or rejected.

Contact Information
For any questions, complaints, or to raise a damage/defect claim, contact:

Email: ehabyprithiga@gmail.com

Business address for return shipments will be provided by email only after a return request is approved.

Governing Law
This Return and Refund Policy is governed by the applicable laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Erode.